Return and Refund Policy

Overview

At Artisansycraftau, we are committed to your satisfaction with our personal styling and image consulting services. This policy outlines our approach to refunds and service adjustments for styling consultations booked through artisansycraftau.ddd.

Service Satisfaction

We take pride in delivering personalized styling services that meet your expectations. If you are not satisfied with your consultation, please let us know within 7 days of your session, and we will work with you to address your concerns.

Cancellation and Rescheduling

More Than 48 Hours Notice

If you cancel or reschedule your appointment more than 48 hours before the scheduled time, you are eligible for:

• A full refund of any payment made
• Free rescheduling to another available date
• Credit toward future services

24 to 48 Hours Notice

Cancellations or reschedule requests made between 24 and 48 hours before your appointment:

• 50% refund of the service fee
• Rescheduling available with a $50 CAD rebooking fee

Less Than 24 Hours Notice

We cannot offer refunds for cancellations made less than 24 hours before your scheduled appointment. This policy exists because our stylists reserve dedicated time for each client.

No-Shows

If you do not attend your scheduled appointment without prior notice, no refund will be provided. Repeated no-shows may result in a requirement for full prepayment for future bookings.

Package Refunds

For clients who have purchased multi-session packages:

• Unused sessions may be refunded at a prorated rate
• Completed sessions are non-refundable
• Package credits do not expire but are non-transferable

Gift Certificates

Gift certificates purchased from Artisansycraftau:

• Are refundable within 30 days of purchase if unused
• Do not expire
• May be transferred to another person
• Cannot be exchanged for cash after 30 days

Clothing Purchases

Please note that Artisansycraftau provides styling consultation services only. Any clothing or accessories you purchase during shopping sessions are bought directly from retailers. Returns for such items must be handled according to each retailer's return policy.

How to Request a Refund

To request a refund or discuss a service concern:

• Contact us by email at infocenter@artisansycraftau.world
• Call us at +1 514-285-2000
• Include your booking confirmation and reason for refund request

Refund requests are typically processed within 5-7 business days. Refunds will be issued to the original payment method.

Exceptions

We understand that exceptional circumstances occur. In cases of documented emergencies, illness, or other unforeseen events, we will work with you to find a fair solution. Please contact us as soon as possible to discuss your situation.

Contact Us

For questions about our return policy or to request a refund:

Artisansycraftau
1380 Sherbrooke St W, Montreal, QC, Canada
Email: infocenter@artisansycraftau.world
Phone: +1 514-285-2000